Frequently Asked Questions
Do you ship Internationally?
Yes, we do offer international shipping! If you’re interested in placing an order for delivery outside the UK, please contact us directly.
Make sure to have your EORI number ready, as it is required for shipments overseas. Our team will assist you with the process and any additional information you may need.
Do you offer handpicking?
No, we do not offer handpicking. We believe that allowing handpicking can diminish the quality of our sacks and create unfair advantages among customers.
By providing pre-sorted bundles, we ensure that each sack contains maximum resale value for all our clients. This approach allows everyone to benefit equally from our vintage stock.
Shipping & Pre-Orders?
All our shipments are sent via DHL, and you will receive a full tracking number by email once your order is dispatched. Typically, DHL delivers within 48 hours of dispatch.
For pre-orders, you will receive an original confirmation order, and the current dispatch time is 2-4 weeks. Once your pre-order is shipped, you will also receive a tracking number from DHL.
Returns Policy & T&C's
Please note that we are a wholesaler and primarily sell to limited companies or sole traders for resale. As such, the usual consumer law does not apply, as this is a business-to-business transaction.
Return Window:
We offer a 7-day return window starting from the date of purchase. Any return requests made outside this period will be rejected.
Return Shipping Costs:
Returns from the UK and EU/international customers are the responsibility of the customer. The initial postage paid is non-refundable.
Tracking Returns:
We recommend sending returns via a tracked service, as items remain the buyer’s liability until we have signed for the goods.
Return Approval:
Returns can only be approved if the customer can provide evidence that the items were purchased from BOOM. Videos or photos are acceptable for verification.
Refund Processing:
Please allow up to 5 working days after we have signed for the return for your refund to be processed by our accounts department.
Exchanges and Store Credit:
You can exchange your item for something else featured in our online store or receive store credit for the value of your original purchase, excluding shipping costs.
Inspection of Returned Items:
All returned items are thoroughly checked and must be deemed acceptable before we can issue a refund. We will contact you if there are any issues with the return.
Missing or Incorrect Stock:
Any issues with missing stock or incorrect products should be reported to us within 24 hours after delivery is signed for.
Late or Undelivered Stock:
Concerns about stock arriving late or not being delivered should be communicated to us within 14 days, as stock will not be refunded after this period.
Customer Satisfaction:
Customer satisfaction is our top priority, and we will strive to resolve any disputes. While we rarely encounter returns or disagreements, most issues can typically be settled through store credit or adjustments on future purchases.
If you have any questions or need further assistance, please feel free to reach out!
What makes you different from other wholesalers?
Simply, we care more!
At Boom, we are committed to helping resellers maximize their profits.
Unlike many wholesalers who mix high-performing items with low-value filler, we take a different approach.
Every piece we supply has a verified maximum retail value, carefully
graded and researched by our skilled team.
Our staff doesn’t just sort — they analyze.
We stay on top of which brands are trending and performing well online, ensuring that each sack you receive is packed with real value.
While our stock may take a little longer to process, it’s because we prioritize quality and consistency over quick turnover.
The result? You get profitable, thoughtfully selected inventory in every single sack — no fillers, just real resale potential.
Up scale your reselling game.